1. Cancellation Before Dispatch

• You may cancel your order anytime before it is dispatched.
• Once an order is marked “Shipped” or “Dispatched”, cancellation is no longer possible.
• After a successful cancellation, any payment made will be refunded as per Section 3 (Refunds) below.
• To cancel your order, please email us at: kingtoyz.sales@gmail.com

2. Returns & Exchanges (After Delivery)

• You have 10 days from the date of delivery to request a return or exchange.
• Products must be unused, in original condition, and include all tags, seals, accessories, and packaging.
• Returns are accepted only for defective or damaged items, or damage during transit.
• For exchanges, replacement depends on stock availability.
• Exchange processing and delivery will be completed within 7–10 business days after we receive your returned product.

3. Refunds

• Once we receive and inspect your returned item, your refund will be processed.
• Refunds will be issued via the original payment method (Credit/Debit Card, UPI, Net Banking, etc.).
• It may take 7–10 business days (subject to your bank) for the refund to reflect in your account.
• For partial returns, refunds will be proportional to the returned items.

4. Return Shipping & Charges

• Return shipping costs are borne by the customer, unless:
  • The item is defective
  • Damage occurred during delivery
• We recommend using a trackable courier service and keeping the proof of shipment.

5. Cancellation After Dispatch / Partial Delivery

• If an order is partially delivered, you may cancel the remaining undelivered items before dispatch.
• For items already delivered, please follow the returns process in Section 2.

6. Disqualified Returns

• Returns will not be accepted if:
  • The item is missing original accessories, packaging, or tags
  • The product shows signs of use, damage, or tampering
  • The return request is made after 10 days of delivery
• In such cases, King Toyz reserves the right to reject the return and ship the item back to you.

7. Shipping Timeframe

• Order Processing: Upto 48 hours
• Delivery Time: 3–7 business days for most locations across India
• Delivery timelines may vary based on your pincode, courier service, or festive seasons.
• Once your order is shipped, you will receive a tracking ID via email or SMS.

8. Policy Modifications & Discretion

• King Toyz reserves the right to modify, suspend, or cancel this policy at any time without prior notice.
• All returns, exchanges, and refunds are subject to final inspection and approval by King Toyz.

9. Parcel Opening Video Requirement

To ensure a fair and efficient resolution in the event of damaged or missing products received, customers are required to record a clear parcel opening video at the time of delivery.

• The video must start before opening the package, showing the outer packaging and visible shipping label.
• The unboxing process must be continuous without cuts or pauses.
• The video must clearly show the product and any defect/missing parts if applicable.

Note: Claims for damaged, missing, or incorrect items will only be accepted with a valid parcel opening video.

Thank you for choosing King Toyz — we ensure every package is delivered with care and quality.